Automation add-ons
What could run quietly behind Vellacourt
Small automations that save time and catch the things that slip. Each is shown as a step-through example for a hotel collection. Press the button to move time forward and see what would be sent.
Demo. The business and every name here are fictional. Nothing on this page sends an email or text, and nothing you do here is stored.
Abandoned-booking recovery
Someone checks dates and prices, then leaves. A gentle email brings some back.
Starts when: Dates and an email address entered, no booking made.
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2 hours later Email to customer
Your dates at Vellacourt
You looked at 3–6 May. Those dates are still available: [link].
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2 days later Email to customer
Still available
Rooms for 3–6 May are filling up. Free cancellation until 7 days before.
- You see
- Searches that turned into bookings after a nudge.
- Safeguards
- Two messages at most. Stops on booking.
- Price
- Priced on request, after a short call
Pre-arrival information
Guests get directions, check-in details and local tips before they arrive, so the front desk answers fewer questions.
Starts when: 3 days before arrival.
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3 days before Email to customer
Getting to Vellacourt
Directions, parking, check-in from 3pm, the key safe code on the day, and three places to eat nearby.
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Morning of arrival Text to customer
See you this afternoon. Check-in from 3pm. Running late? Reply and we’ll know.
- You see
- Guests who have read the pre-arrival message.
- Safeguards
- One message per stay.
- Price
- Priced on request, after a short call
Review requests
Happy customers get a gentle nudge to leave a review. Unhappy ones reach you privately first.
Starts when: A few days after an order, visit, stay or completed job.
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3 days after Email or text to customer
How did we do?
Thanks for choosing Vellacourt. How was it? [Great] [Not quite right]
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If “Great” Email or text to customer
Lovely to hear. Would you share that as a Google review? It takes a minute and helps other people find us: [review link]
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If “Not quite right” Owner alert to you
A customer wasn’t happy
Sam gave a low score and added a comment. Reply to them first: [their message].
- You see
- Reviews asked, reviews left and any private complaints to follow up.
- Safeguards
- One request per customer. No incentives for reviews.
- Price
- Setup £150, then £25 a month
Weekly summary
One short email each Monday with the numbers that matter and anything that needs attention.
Starts when: Every Monday morning.
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Monday 8am Email to you
Last week at Vellacourt
Sales £1,840 (up 12%). 3 baskets recovered (£212). 2 products low on stock. 1 enquiry waiting 2 days. Best seller: oak chopping board.
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The Monday after Email to you
Last week at Vellacourt
Sales £1,610 (down 12%). 1 basket recovered (£64). All products in stock. No enquiries waiting. Best seller: linen tea towels. Suggestion: the oak chopping board sold well last week, so feature it again.
- You see
- Sales, enquiries, anything stuck and one suggestion for the week.
- Safeguards
- Plain text, one screen. Unsubscribe any time.
- Price
- Setup £100, then £15 a month